Terms and Conditions

Who we are and how to contact us

We are Elios Clinics Limited (‘Elios Clinics’, ‘we’, ‘us’ or ‘our’), registered in England under company number 11827200. The Elios Clinics act as franchisees of us and the Elios Clinic clinicians are engaged by the Elios Clinics.

How to contact us To contact us please email [email protected] or telephone our team on 0121 405 1696.

By accessing this website we assume you accept these terms and conditions. Do not continue to use Elios clinics if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of united kingdom. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies

We employ the use of cookies. By accessing Elios clinics, you agreed to use cookies in agreement with the Elios clinics limited’s Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

License

Unless otherwise stated, Elios clinics limited and/or its licensors own the intellectual property rights for all material on Elios clinics. All intellectual property rights are reserved. You may access this from Elios clinics for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

• Republish material from Elios clinics
• Sell, rent or sub-license material from Elios clinics
• Reproduce, duplicate or copy material from Elios clinics
• Redistribute content from Elios clinics

This Agreement shall begin on the date hereof.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Elios clinics limited does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Elios clinics limited,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Elios clinics limited shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Elios clinics limited reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

• You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
• The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
• The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
• The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Elios clinics limited a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

• Government agencies;
• Search engines;
• News organizations;
• Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
• System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

• commonly-known consumer and/or business information sources;
• dot.com community sites;
• associations or other groups representing charities;
• online directory distributors;
• internet portals;
• accounting, law and consulting firms; and
• educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Elios clinics limited; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Elios clinics limited. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

• By use of our corporate name; or
• By use of the uniform resource locator being linked to; or
• By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Elios clinics limited’s logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Video Consultation

Introduction

1.1 By accessing and using the Video Consultation Services, you acknowledge and agree to be bound by these Terms. If you do not agree with these Terms, please refrain from using the Services.

Eligibility

2.1 Video Consultation Services are available to individuals who are 18 years of age or older. By using the Services, you represent and warrant that you are at least 18 years old.

2.2 If you are accessing the Services on behalf of a minor, you represent and warrant that you have the legal authority to provide consent on behalf of the minor, and you accept these Terms on their behalf.

Provision of Services

3.1 Video Consultation Services enable individuals to remotely consult with healthcare professionals employed or contracted by Elios Clinics, subject to the availability of healthcare professionals.

3.2 Video Consultation Services are not intended to replace in-person medical consultations. The Services are provided solely for informational and non-emergency purposes. In case of a medical emergency, please contact emergency services immediately.

3.3 We make reasonable efforts to ensure the security and confidentiality of the video consultations. However, due to the nature of online communications, we cannot guarantee absolute privacy or security. By using the Services, you acknowledge and accept these inherent risks.

Medical Advice and Limitations

4.1 The Video Consultation Services are provided by qualified healthcare professionals who will evaluate your medical condition and provide medical advice based on the information you provide.

4.2 You understand and agree that the healthcare professionals providing the Services cannot provide a comprehensive diagnosis or treatment without conducting an in-person examination. The Services are limited to the information and visual cues available through video consultation.

4.3 The advice provided during a Video Consultation is based on the healthcare professional’s professional judgment and the information you provide. It may not be accurate or appropriate in all cases. You should not solely rely on the information provided during a Video Consultation for making medical decisions.

Privacy and Confidentiality

5.1 We are committed to protecting your privacy and maintaining the confidentiality of your personal and health information. Our privacy practices are governed by our Privacy Policy, which can be accessed on our Website.

5.2 During a Video Consultation, we will collect and process personal and health information in accordance with applicable laws and regulations. By using the Services, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy.

Fees and Payments

6.1 The fees for Video Consultation Services will be communicated to you prior to scheduling an appointment. By using the Services, you agree to pay the applicable fees in accordance with the payment terms specified.

6.2 Payments for Video Consultation Services are typically processed through secure payment gateways integrated into the Website. You may be required to provide valid payment information to complete the transaction.

6.3 All fees are non-refundable unless otherwise specified. If you are dissatisfied with the Services, please contact our customer support for further assistance.

Intellectual Property

7.1 All intellectual property rights, including copyrights, trademarks, and any other proprietary rights related to the Video Consultation Services, the Website, and its content, are owned by Elios Clinics or its licensors. You agree not to reproduce, modify, distribute, or create derivative works based on the Services or the Website’s content without obtaining prior written permission from Elios Clinics.

7.2 By using the Video Consultation Services, you acknowledge and agree that any materials, documents, or information shared with you during the consultation, including but not limited to medical advice, treatment plans, and educational materials, are for personal and non-commercial use only. You may not reproduce, distribute, or disclose such materials to third parties without obtaining prior written consent from Elios Clinics.

Termination

8.1 We reserve the right to suspend, terminate, or restrict your access to the Video Consultation Services at any time and for any reason, without prior notice or liability. Reasons for such actions may include, but are not limited to, violation of these Terms, abusive behavior, or non-payment of fees.

8.2 Upon termination, you will no longer have access to the Video Consultation Services, and any rights or licenses granted to you under these Terms will cease immediately.

Limitation of Liability

9.1 To the fullest extent permitted by applicable law, Elios Clinics and its officers, directors, employees, and agents shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with the use of the Video Consultation Services or these Terms, including but not limited to, loss of profits, data, or any other intangible losses.

9.2 You acknowledge and agree that the Video Consultation Services are provided on an “as is” and “as available” basis, without any warranties or representations of any kind, whether express or implied, including but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

Governing Law and Dispute Resolution

10.1 These Terms shall be governed by and construed in accordance with the laws of United Kingdom without regard to its conflict of law provisions.

10.2 Any dispute arising out of or in connection with these Terms or the Video Consultation Services shall be subject to the exclusive jurisdiction of the courts of United Kingdom.

Modifications

11.1 We reserve the right to modify or update these Video Consultation Terms and Conditions at any time, without prior notice. Any changes will be effective immediately upon posting on the Website. It is your responsibility to review these Terms periodically for any updates.

11.2 By continuing to use the Video Consultation Services after any modifications or updates to these Terms, you acknowledge and agree to be bound by the revised Terms.

Appointments

12.1 For appointments booked and confirmed by patients who have paid for a consultation, adherence to the scheduled time is essential. Upon confirmation of the appointment, patients are expected to attend punctually. In the event of a missed appointment, the standard fee for a consultation will be charged again for rescheduling. This policy ensures the efficient utilisation of our healthcare professionals’ time and maintains fairness for all patients seeking our services. We encourage patients to honour their appointments to receive timely and effective care.

12.2 In the scenario where a patient is enrolled in a free program through a third party and is offered a consultation, our clinic extends a courtesy by providing an initial appointment. Should the patient accept the appointment time but fail to attend the consultation, a second appointment will be offered as a gesture of understanding and flexibility. However, if the patient misses the second appointment for any reason, they will be required to bear the costs associated with subsequent consultations, as outlined in our fee structure available on our website. This policy ensures the equitable utilisation of our resources and encourages responsible engagement with our healthcare services.

How we contact you

We may contact you by email to the email address provided in your Patient account (PA), by written communication to the postal address provided in your PA account or by a general notice on the website.

Services and Charges Our services

Following referrals from GPs and Consultants (‘Referrers’), we transfer patients to the appropriate Elios Clinic where they are offered appointments with expert clinicians (Elios Clinic clinicians). Following their appointments, patients who suffer from conditions which may not be treated effectively with conventional medicinal treatments may be prescribed cannabis-based medicinal products (CBMPs) where it is believed that they could reasonably derive clinical benefit through their use of the prescribed products. Our services comprise the organisation of appointments at Elios Clinics only which may or may not lead to a prescription of a CBMP. We do not, and Elios Clinics do not purchase, stock nor sell CBMPs. Our clinical services are provided using qualified GMC registered medical professionals based in the UK and each engaged by an Elios Clinic franchisee. We only offer services to patients from the UK. Our website is solely for the promotion of our services in the UK. Unfortunately, we do not accept requests for appointments from addresses outside the UK.

If you are a Referrer

You agree that only GPs or Consultants based in the UK can refer their patients to us for an appointment at an Elios Clinic. You understand that falsifying referrals constitutes a criminal offence, which could lead to criminal prosecution. You can refer your patients by phone, email or via our website.

Appointments are subject to availability and remain at our entire discretion, subject to the Terms and Conditions agreed by the patient upon booking of the appointment. We reserve the right to request you or your patient additional information regarding an incomplete referral.

Terms of treatment and prescriptions

You understand that there is no guarantee that the Elios Clinic clinician will provide your patient with a prescription for CBMPs following their appointment. You agree that your Elios Clinic clinician might, if they consider it clinically appropriate, attempt conventional medical treatment before prescribing your patient CBMPs. You understand that prescriptions will only be issued where clinically appropriate, lawful and after an appointment has occurred, subject to your patient’s signature of the Terms of Treatment which will be provided to your patient during their appointment if they are prescribed CBMPs.

Changes to the services and to these Terms Changes to the services

We reserve the right to change our services to reflect any changes in applicable legislation or for any other business reason. We will always make these changes available to you on our website.

Changes to the terms

We may amend these Terms from time to time. Every time you wish to use our services, please check these Terms to ensure you understand the Terms that apply at that time. If we make any material changes to these Terms, we will use reasonable efforts to give you notice prior to the change becoming effective. Any change will be effective immediately when the revised Terms are posted on our website. You should stop using our website and our services if you do not agree to any changes. These Terms were most recently updated in October 2022. We recommend that you print and keep a copy of these Terms. Data protection.

For further information about cookies on our website and how we use your personal information, please see our Privacy Policy https://www.eliosclinics.com/privacy-policy/. You agree for us to store, analyse and publish your data you data as part of an anonymised aggregated data set in a UK registry for purpose of research and for the advancement of treatment of patients with CBMPs, in full compliance with the applicable data protection regulations in place including the Data Protection Act 2018.

Intellectual property

We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Your Privacy

Please read Privacy Policy

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Refund & Cancellation policy

We require the consultation fee to be paid in full to secure your booking and begin the complete eligibility check process. In addition, the fee includes a non-refundable deposit of £30 to cover our administrative costs for new consultations and consultations for transferring patients.

Before booking a consultation, our team carries out an initial eligibility check. Once the consultation fee is paid, we commence a full eligibility check, which includes contacting your GP and reviewing your medical records. If we deem you ineligible for a medical cannabis consultation, based on our inclusion and exclusion criteria, we will refund the consultation fee minus the £30 deposit.

Cancellation of consultations is permitted with at least 48 hours notice by email or phone, and a refund will be given minus the £30 deposit. However, if the appointment is cancelled with less than 48 hours notice or if you fail to attend, we reserve the right to withhold the entire consultation fee.

You can cancel follow-up appointments with at least 48 hours notice by email or phone, and a full refund will be given. If the appointment is cancelled with less than 48 hours notice or if you fail to attend, we reserve the right to withhold the entire fee. We understand that unexpected circumstances may arise and will try our best to reschedule.

Discharge Procedure:

Patients wishing to be discharged from our services are required to adhere to the following procedures:

1. Administration Fees: A discharge from our services entails an administrative process, for which a fee of £30 is applicable.
2. Third Party Relationships and Partnerships: Patients enrolled in our services through third-party relationships or partnerships, wherein services are provided free of charge, are subject to specific terms:
3. Lock-in Period: Patients availing themselves of free services through third-party arrangements are contractually bound for a predetermined period. This period is typically three months (quarterly) or yearly, depending on the plan chosen.
4. Discharge Options: Patients within this arrangement may request discharge from our services upon completion of the lock-in period by paying the quarterly fee for treatment and consultations. This fee typically covers one initial consultation, one follow-up consultation, and one repeat prescription.

iii. Immediate Discharge: Patients opting for an immediate discharge before the completion of the lock-in period, despite availing themselves of a free consultation, are required to pay the prescribed discharge administrative fees.

Transfer of Patients:

Patients may request transfer to alternative healthcare providers or services. The following guidelines apply:

1. Transfer Requests: Patients desiring transfer to other healthcare providers or services must submit a formal request to our administration.
2. Transfer Process: Upon receiving a transfer request, our administration will facilitate the transfer process, ensuring all necessary medical records and documentation are transferred securely and efficiently.
3. Financial Obligations: Patients are responsible for any outstanding financial obligations before the transfer process can be initiated.
4. Discharge Fees: In the event of a transfer request, discharge fees may apply as per the aforementioned discharge procedures.

Exceptions:

Exceptions to the discharge and transfer procedures may be considered on a case-by-case basis, subject to review by our administration and compliance with applicable regulations.

Elios Clinics is committed to facilitating the discharge and transfer processes for our patients with efficiency and transparency. We strive to ensure that patients’ rights and obligations are clearly outlined, fostering a seamless transition when necessary while maintaining the quality and integrity of our healthcare services.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

• limit or exclude our or your liability for death or personal injury;
• limit or exclude our or your liability for fraud or fraudulent misrepresentation;
• limit any of our or your liabilities in any way that is not permitted under applicable law; or
• exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Elios Clinics Terms and Conditions These Terms and Conditions (“Terms”) govern the use of the Elios Clinics website and any related services (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms. Applicable Laws You are aware that the laws in relation to the Services vary internationally and you understand that it may be illegal to take certain services outside of the UK. We do not represent that content available on or through our site is appropriate for use or available in other locations. You are aware that it is illegal to distribute, share or sell any of the Services to any other party.

Complaints If you have any complaints about our services, you can submit a complaint via email to [email protected]

Other Important Terms

We are responsible to you for foreseeable loss and damage caused by us.If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking the Terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both you and we knew it might happen.We only supply services for personal use. We will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. Events Outside of Our Control We are not responsible for delays outside our control. If our supply of the Services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay, you may contact us to cancel the appointment and receive a refund for any services you have paid for but not received. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation.

Transfer of These

Terms We may transfer our rights and obligations under these Terms to another organisation. We will always tell you if this happens and we will ensure that the transfer will not affect your rights under the Terms. These Terms are between you and us. No other person shall have any rights to enforce any of its terms. If a court finds part of these Terms are void, unenforceable or illegal, the rest will continue in force. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Governing Law

These Terms are governed by English law and the English courts shall have jurisdiction in respect of any disputes arising under these Terms.